Before your Jira Service Management instance goes live, ownership and routing must exist
Not after. Not during adoption. Before. Most Jira Service Management environments go live without service ownership, routing rules, or reporting structure in place. The result is months of manual triage, unowned tickets, and dashboards that produce nothing useful.
LaunchPad installs them before the first ticket arrives.
LaunchPad installs a service operating model inside Jira Service Management so tickets route, ownership exists, and reporting works from day one.
LaunchPad deploys immediately and does not require a workshop, onboarding programme, or speaking to us.
This page is for organisations where go-live risk is structural
If you are preparing a Jira Service Management environment for multiple teams, regulated workloads, or enterprise-scale operations, the risk is not the platform itself. The risk is going live without a service structure that defines who owns what and where tickets route.
This page is for
- Multi-team organisations deploying Jira Service Management
- Enterprise environments with shared service queues
- Regulated industries that require auditable ownership
- Migration teams moving to Jira Service Management from another platform
This page is not for
- Single-team helpdesks with one queue
- Proof-of-concept environments
- Organisations not using Jira Service Management
What your Jira Service Management environment needs before the first ticket
Service-to-team mapping
Every service needs a named team. Without it, tickets bounce between queues until someone manually claims them.
Ownership on record
Every service needs a named owner. Without it, accountability defaults to whoever answers Slack first.
Routing rules that work
Requests need to reach the right queue without manual reassignment. That requires structure connecting services to resolver groups.
Reporting-ready categorisation
Dashboards need consistent service categorisation to produce meaningful data. Without it, monthly reporting stays manual.
LaunchPad installs the service structure — you customise it to your organisation
Choose a service structure
Start with a working service structure instead of configuring from scratch. Not empty shells — working structures with ownership fields, team mapping, and service relationships.
Deploy in minutes
LaunchPad deploys the structure directly into Jira Service Management Assets. No manual configuration, no spreadsheet imports, no external help required.
Customise to your organisation
Rename services, adjust relationships, extend attributes. The structure is yours to own and evolve.
Go live with confidence
Routing works. Ownership exists. Reporting has the structure it needs. Your first week looks like month six.
LaunchPad gives you working service ownership and routing on day one, so your first ticket routes correctly.
Runs inside your Jira Service Management instance
LaunchPad is built on Atlassian Forge and runs entirely inside your Jira Service Management instance. No external services, no data leaving your instance, no third-party hosting.
Install it from the Atlassian Marketplace. Deploy a service structure. Start with a structure that already exists instead of building one from nothing.
Give your Jira Service Management environment the structure it needs before go-live
Need help with a complex environment? Get deployment support →
Questions? hello@jsmlaunchpad.com