What LaunchPad Installs

Ready-made service structures that deploy into Jira Service Management. Not templates. Not configurations. Working operational capability.

LaunchPad installs a service operating model inside Jira Service Management so tickets route, ownership exists, and reporting works from day one.

LaunchPad deploys immediately and does not require a workshop, onboarding programme, or speaking to us.

Foundation

Service ownership register

Every person, team, application, and vendor has an owner on record. Escalation paths exist from day one.

7 service types

Infrastructure baseline

Servers and applications mapped to people. The minimum viable structure for service accountability.

3 service types

Operations

Complete service infrastructure

Servers, databases, applications, and network devices with ownership, location, and dependency mapping across your organisation.

12 service types

Cloud operations structure

Kubernetes clusters, containers, serverless functions, and managed services with clear team ownership across AWS, Azure, and GCP.

10 service types

Service delivery model

Service categories, SLAs, support teams, and knowledge articles mapped to business services. Tickets route to the right team.

8 service types

Team and workforce structure

Employees, contractors, skills, certifications, and equipment tracked with department ownership and escalation paths.

12 service types

Governance

Supplier ownership and compliance

Vendors, contracts, risk assessments, and performance tracked against SLAs. Every supplier relationship has an accountable owner.

11 service types

Software licence compliance

Licences, entitlements, installations, and compliance positions tracked per publisher. Audit-ready from deployment.

10 service types

Security asset accountability

Security assets, vulnerabilities, controls, and compliance requirements with clear ownership. Every risk has an assigned owner.

5 service types

Enterprise

Complete enterprise operating model

Infrastructure, applications, services, compliance, and multi-cloud operations unified in a single structure. Built for organisations running 50+ services.

22 service types

Select a capability. Deploy it. Done.

Tickets route, ownership exists, reporting works. Every capability deploys alongside your current Jira Service Management configuration.

See how deployment works →

LaunchPad never modifies existing data.

Every capability deploys alongside your current configuration. LaunchPad does not alter, overwrite, or remove any existing service data.

Safe to run on production. Every deployment is additive. LaunchPad runs on Atlassian Forge, so your data stays inside Atlassian infrastructure.

Deploy operational capability that works from day one

Install LaunchPad and deploy your first service structure. Two capabilities are free with no time limit.

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