How It Works

LaunchPad helps you understand your Jira Service Management environment, install proven service structures, and improve how your teams operate — so routing, ownership, and reporting work from day one.

jsm-launchpad

$ launchpad scan

✓ 14 projects · 6 service desks · 83 custom fields · 29 request types

✓ Recommendation: standard-cmdb (high confidence)

$ launchpad deploy --schema standard-cmdb

✓ Object types created ............... done

✓ Attributes configured ............ done

✓ Relationships mapped ............. done

✓ Production-ready schema deployed in 47 seconds

Scan Your Environment

The Environment Analysis scans your projects, service desks, request types, and custom fields. The CMDB Advisor uses those signals to recommend which schema fits your organisation.

Environment Analysis scans your Jira instance

Choose and Deploy

Select from 13 production-ready schemas — or follow the Advisor's recommendation. One click creates the complete schema inside JSM Assets: object types, attributes, relationships, and icons.

Populate and Improve

Add your services, infrastructure, and teams manually, via CSV, or through discovery tools. Then use the Project Scanner to find enrichment opportunities across your request types.

Built into LaunchPad

Understand, Deploy, Improve

Environment Analysis

The CMDB Advisor scans your projects, service desks, request types, and custom fields, then recommends which schema fits your organisation.

Project Scanner

Analyse a service desk's request flow to find fields that could become Assets pickers. See what is ready to configure, what needs a template, and what is already connected.

Schema Browser

Inspect object types, attributes, and relationships across your workspace. Visualise how schemas connect with interactive relationship graphs.

Export and Import

Export schemas to a portable JSON format for staging-to-production promotion, cross-instance standardisation, or backup. Import into any Jira Cloud instance.

Health Report

Score deployed schemas against best-practice benchmarks. Identify gaps in attribute coverage, relationship depth, and naming consistency.

Schema Comparison

Compare a deployed schema against any LaunchPad template. See which object types and attributes are present, missing, or different.

LaunchPad never modifies existing data.

LaunchPad adds structure alongside what you already have. It does not alter, overwrite, or remove any existing configuration, object types, or service data.

Safe to run on production. Every deployment is additive. LaunchPad runs on Atlassian Forge, so your data stays inside Atlassian infrastructure.

Service structure that works from day one

Scan your environment, deploy a proven schema, and improve how your teams operate.

Get Early Access

Need help with a complex environment? Get deployment support →