Service Models for Jira Service Management
Once you understand your system, the right structure becomes obvious. LaunchPad helps you see what exists, then install the model that fits.
13 production-ready service models
Each installs a complete architecture into JSM Assets — object types, attributes, and relationships.
Free Pro Enterprise
Basic CMDB
Servers and applications mapped to people. The minimum viable CMDB structure for service accountability.
3 object typesCore Schema
People, teams, applications, and vendors with ownership mapped across your organisation. Escalation paths and service accountability from day one.
7 object typesStandard CMDB
Servers, databases, applications, and network devices with ownership, location, and dependency mapping across your organisation.
12 object typesService Catalogue
Service categories, SLAs, support teams, and knowledge articles mapped to business services. Tickets route to the right team.
8 object typesPriority Matrix
Impact and urgency mapped to priority levels with clear escalation paths. Consistent incident prioritisation across teams.
4 object typesSLA Management
SLA policies, escalation rules, and tracking structures mapped to services and support tiers.
3 object typesEnterprise IT CMDB
Infrastructure, applications, services, compliance, and multi-cloud operations unified in a single schema. Built for organisations running 50+ services.
22 object typesCloud-Native Infrastructure
Kubernetes clusters, containers, serverless functions, and managed services with clear team ownership across AWS, Azure, and GCP.
10 object typesCybersecurity Asset Inventory
Security assets, vulnerabilities, controls, and compliance requirements with clear ownership. Every risk has an assigned owner.
5 object typesVendor Management
Vendors, contracts, risk assessments, and performance tracked against SLAs. Every supplier relationship has an accountable owner.
11 object typesSoftware Asset Management
Licences, entitlements, installations, and compliance positions tracked per publisher. Audit-ready from deployment.
10 object typesWorkforce Management
Employees, contractors, skills, certifications, and equipment tracked with department ownership and escalation paths.
12 object typesDocumentation Management
Page ownership, review cadences, validation status, and capability claims tracked with release readiness.
7 object typesEnvironment Analysis
The CMDB Advisor scans your projects, service desks, request types, and custom fields, then recommends the schema that fits your organisation.
Project Scanner
Analyse a service desk's request flow to find fields that could become Assets pickers. See what is ready, what needs a template, and what is already connected.
Schema Browser and Graph
Inspect deployed schemas and visualise how object types connect with interactive relationship graphs.
Health Report and Comparison
Score schemas against best-practice benchmarks. Compare a deployed schema against any LaunchPad template to identify gaps.
Select a schema. Deploy it. Done.
Object types, attributes, and relationships — deployed into Jira Service Management Assets in minutes. Every schema deploys alongside your current configuration.
See how deployment works →LaunchPad never modifies existing data.
Every schema deploys alongside your current configuration. LaunchPad does not alter, overwrite, or remove any existing service data.
Safe to run on production. Every deployment is additive. LaunchPad runs on Atlassian Forge, so your data stays inside Atlassian infrastructure.
Service structure that works from day one
Scan your environment, deploy a proven schema, and improve how your teams operate.