Give Jira Service Management service ownership and reliable routing
LaunchPad installs service ownership and routing directly inside your Jira Service Management environment — so tickets stop bouncing, support teams know what they own, and reporting becomes reliable from day one.
LaunchPad installs a service operating model inside Jira Service Management so tickets route, ownership exists, and reporting works from day one.
LaunchPad deploys immediately and does not require a workshop, onboarding programme, or speaking to us.
Runs inside your Jira Service Management instance. No external hosting. No data leaves your instance.
LaunchPad can be installed and used immediately. No migration services or redesign project required.
Service structure in place
Before: flat, disconnected, or nonexistent.
After: services, infrastructure, and dependencies mapped and visible in JSM Assets.
Ownership is explicit
Before: asking around on Slack to find out who owns what.
After: named owners on record for every service, linked to teams and agreements.
Routing works
Before: tickets bouncing between teams until someone claims them.
After: correct team mapping from service to resolver group, built into the structure.
Reporting becomes possible
Before: manual data gathering and spreadsheet assembly every month.
After: structured data that is ready for reporting, because the foundation is in place.
LaunchPad installs the service operating model Jira Service Management does not enforce by default
LaunchPad is not another add-on that adds tabs or dashboards. It gives Jira Service Management the service structure it was never built with — ownership mapping, routing foundations, and the connective tissue between services, teams, and agreements.
It works inside your existing Jira Service Management instance, runs on Atlassian Forge, and deploys production-ready service structures in minutes. Install it yourself, see results immediately — no external services, no data leaving your site.
Built to solve the structural failure pattern many Jira Service Management deployments encounter — and decided to build the thing that should have existed from the start.
Designed for real service ownership and routing scenarios. Built on Atlassian Forge, running inside your Jira Service Management instance.
- Tickets get routed to the wrong team because there is no service-to-team mapping
- “Who owns this service?” requires asking around on Slack
- SLA reporting is impossible because services are not tied to agreements
- Impact analysis is guesswork — nothing is connected to anything else
- New hires take weeks to understand what depends on what
- Monthly reporting requires manual exports and spreadsheet work
- Migration stalled because the target structure was never designed
Planned capabilities New LaunchPad modules are in active development. See what ships next.
View planned capabilities →Give your JSM the structure it was missing from day one
LaunchPad deploys routing and ownership foundations into Jira Service Management in minutes. Install it yourself — no external services, no consulting required.
Questions? hello@jsmlaunchpad.com